Shipping & Returns
We now offer Same Day Dispatch for faster delivery and a 120-Day Money Back Guarantee. Our commitment to quality and service is also reflected in our enhanced 5-Year Comprehensive Warranty. Enjoy all these benefits and still save up to 50% off retail.
Order by 12PM (PST/PDST) during business days for Same Day Dispatch. Orders received after this time will be dispatched within 24 hours of order placement, excluding weekends and holidays. Note: While we strive for Same Day Shipping, we cannot guarantee its availability.
Items in local stock will ship next business day and will take somewhere between 7-10 business days for standard free shipping. Priority Shipping is available for 16-CUD for an additional fee with a timeline of 2-5 business days for delivery.
Our global operation, with regional distribution warehouses, ensures efficient international shipping rates. Depending on the country, we can deliver directly to the end delivery address or ship to the customs entry point.
Enjoy free nationwide shipping on all orders over $100 across Canada. Optional Premium Freight Insurance can be added for additional protection against freight loss and damage.
Premium Freight Insurance
Purchasing insurance at checkout will offer instant protection against freight loss and damage. Without insurance, any freight loss and damage that may occur must go through an investigation process by both ourselves, and the freight company, to determine fault and responsibility. Once the investigation has concluded (usually around 2-6 weeks), restitution is performed. Purchasing insurance skips the investigation process and will provide instant restitution to the purchaser, when a freight issue arises.
Standard domestic shipping is included in your industrial unit price. These units are made to order and will take around 12-16 weeks to your door.
We now offer a 120-Day Money Back Guarantee. Units must be returned in the original packaging and in "as new" condition. Return shipping costs for change of mind returns will be the sole responsibility of the purchaser, along with a 10% restocking fee.
commercial AND DOMESTIC Range
Returns are accepted up to 120 days after purchase. Return freight is to be covered by the purchaser unless due to a manufacturing or freight damage issue. In such cases, technician intervention will determine the next steps. Equipment must be completely clean upon return. A refund warehouse inspection will be conducted upon receiving the return prior to the processing of a refund.
As these units are built to order and often have specific modifications to an individual customer, returns are not accepted unless due to manufacturing issues that are unable to be resolved from a technician servicing.
Spare parts purchased through the Commercial Dehydrators Canada website are not eligible for return. We advise customers to make informed decisions when purchasing spare parts, as they will not be covered by our return policy.