This limited warranty covers defects in materials or workmanship under normal commercial & domestic use during the warranty Period. During the warranty period, Benchfoods will provide the applicable remedy for products or parts of products that prove defective under normal commercial use, in accordance with this warranty.

Benchfoods will action one of the following scenarios based on the defect and the product
purchased;
1. Send a brand-new replacement of the defective product.
‍*Does not apply for industrial orders
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2. If the defective part of the product is already identified, Benchfoods will ship the approved replacement part to the service address. Installation, technician, electrician, call-out and service costs will be handled in accordance with the technician contribution limits and reimbursement process.
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3. Where the defect or issue needs to be inspected or repaired onsite, the customer will
source a suitably qualified local appliance repair technician or electrician to inspect, repair
and/or provide a repair quote where required under this warranty.
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For Domestic and Commercial dehydrators, Benchfoods will reimburse the customer for eligible technician, electrician, inspection, repair, call-out, installation or service costs incurred in relation to an approved warranty claim, up to a maximum of 10% of the original purchase price of the product, including applicable taxes.
To claim reimbursement, the customer must provide Benchfoods with a valid invoice or receipt showing the work carried out and the amount paid or payable. Benchfoods will review the invoice or receipt to confirm that the work relates to an approved warranty claim. If approved, Benchfoods will reimburse the eligible amount up to the applicable 10% technician contribution limit.

For Industrial dehydrators, Benchfoods will cover approved reasonable technician or electrician costs for an approved warranty claim, where those costs have been approved by Benchfoods in writing before the work is carried out, where reasonably possible. The customer will source their own suitably qualified local appliance repair technician or electrician to inspect or repair the product and/or install replacement parts.
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If the customer requests that Benchfoods arrange for a Benchfoods technician to attend the service address, and Benchfoods agrees to do so, a Benchfoods technician call-out fee of $2,500 USD including any applicable taxes, will apply. This call-out fee applies only to a customer-requested Benchfoods technician attendance and does not apply where the customer uses their own approved suitably qualified technician or electrician.
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For Industrial dehydrators, if the quote is approved, the customer may arrange for the approved technician or electrician to proceed with the inspection, repair, installation or service work. Where replacement parts are required, Benchfoods will supply the approved replacement parts and the customer will arrange installation by the approved technician or electrician.
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For approved warranty claims, Benchfoods will pay the approved invoice directly or reimburse the customer if the approved invoice has already been paid.
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Benchfoods is not responsible for technician, electrician, inspection, repair, call-out, installation or service costs incurred without prior written approval, except where obtaining prior approval was not reasonably possible and the costs were reasonable and necessary in the circumstances.
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Nothing in this warranty limits, excludes or replaces any rights or remedies the customer may have under applicable law found in section 8 of this warranty certificate.

The Warranty Period for Domestic, Commercial and Industrial Dehydrators, as well as their accessories, is 5 years from the original date of purchase.
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Individual dehydrator parts purchased separately are not covered by warranty unless they are received through a warranty claim on a previously purchased product.
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A replacement product or replacement part provided under a warranty claim assumes the
remaining warranty of the original product, or 180 days from the date of replacement or repair, whichever is longer. Spare parts purchased outside of a warranty claim are not eligible for warranty coverage.

This limited warranty does not cover defects, damage or malfunction caused by misuse, abuse, improper maintenance, failure to follow operating instructions, or use with equipment with which the product is not intended to be used.
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This warranty does not cover cosmetic damage or incidental damage, except where coverage is required under applicable law. This warranty will also not apply to damage caused by unauthorized alteration, modification or repair of the product.

To make a claim under this limited warranty, the customer must contact Benchfoods within the Warranty Period using one of the claim methods found in section 7 of this warranty document. Benchfoods’ preferred claim method is email.
When making a claim, the customer should provide the following information:
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- Proof of purchase or invoice number;
- Product model and serial number, if applicable;
- Delivery or service address;
- A clear description of the defect or issue;
- Photos, videos or other evidence of the defect where reasonably requested by Benchfoods; and any other information reasonably required by Benchfoods to assess the claim.
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Benchfoods will assess the claim and advise the customer whether the product will be repaired, replaced, inspected by a technician, supplied with replacement parts, or otherwise handled in accordance with this warranty.

The customer is responsible for contacting Benchfoods and providing the claim information listed above.
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For an approved claim under this limited warranty, Benchfoods will supply approved replacement part/s at no charge during the warranty period.
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Technician, electrician, inspection, repair, call-out, installation and service costs are handled in accordance with Section 2 of this warranty, including any approved technician contribution limits that apply to the relevant product type.
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If Benchfoods asks the customer to incur an expense in relation to an approved warranty claim, or agrees in writing to cover an expense, the customer must obtain Benchfoods’ prior approval where reasonably possible and provide a valid tax invoice or receipt. Where reimbursement is approved, Benchfoods will reimburse the customer for reasonable approved expenses by bank transfer within 14 business days after receiving the required documentation. Benchfoods is not responsible for costs incurred without prior written approval, except where obtaining prior approval was not reasonably possible and the costs were reasonable and necessary in the circumstances.
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Nothing in this warranty limits, excludes or replaces any rights or remedies the customer may have under applicable law found in section 8 of this warranty certificate.

Warranty claims should be sent to the claim contact listed below for the country or region where the product was purchased.

CANADA:
Warranty provider: PREMIUM DEHYDRATORS PTY LTD trading as Benchfoods
Business address: 2025 Willingdon Ave, Suite 900, Burnaby, BC V5C 0J3 Canada
Phone: +1 (604) 800-7466
Email: info@benchfoods.com
Postal address for claims: 2025 Willingdon Ave, Suite 900, Burnaby, BC V5C 0J3 Canada

The country/region legal addendum forms part of this warranty.
Please refer to the applicable section for the country or region where the product was purchased.
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‍CANADA LEGAL ADDENDUM:
This Canada Legal Addendum applies to products purchased in Canada.
This Limited Warranty gives you specific contractual warranty benefits from Benchfoods. You may also have additional rights and remedies under applicable Canadian federal, provincial or territorial consumer protection laws.
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Consumer protection laws in Canada vary by province and territory. Depending on where you purchased the product and whether you are a consumer under applicable law, you may have statutory, legal or implied rights relating to the quality, fitness, durability, description, performance, repairability or availability of replacement parts and repair services for goods.
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Nothing in this Limited Warranty limits, excludes, restricts or replaces any rights or remedies that cannot lawfully be limited, excluded, restricted or replaced under applicable Canadian federal, provincial or territorial law.
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Benchfoods will not make any warranty or guarantee representation unless there is a reasonable basis for that representation and a reasonable prospect that it will be carried out.
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Quebec Notice
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For products purchased in Quebec, this Limited Warranty is provided in addition to any rights and remedies you may have under the Quebec Consumer Protection Act, the Civil Code of Quebec, the Charter of the French Language, or any other applicable Quebec law.

In Quebec, goods may be covered by legal warranties that apply automatically by law. These legal warranties may include protections relating to quality, durability, safety, hidden defects, fitness for ordinary use, and conformity with representations made about the goods.
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Where applicable, Quebec law may also require merchants or manufacturers to make available replacement parts, repair services and information necessary to maintain or repair goods for the period required by law.

The benefits provided under this Limited Warranty are in addition to, and do not limit, exclude, restrict or replace, any legal warranty, statutory right or remedy available to you under Quebec law.
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If there is any inconsistency between this Limited Warranty and any non-excludable right or remedy under Quebec law, the non-excludable right or remedy under Quebec law will prevail.

Canada Warranty Provider and Claim Details
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For products purchased in Canada, the warranty provider and claim details are:
Warranty provider: PREMIUM DEHYDRATORS PTY LTD trading as Benchfoods
Business address: 2025 Willingdon Ave, Suite 900, Burnaby, BC V5C 0J3, Canada
Phone: +1 (604) 800-7466
Email: info@benchfoods.com
Postal address for claims: 2025 Willingdon Ave, Suite 900, Burnaby, BC V5C 0J3, Canada
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To make a claim under this Limited Warranty in Canada, the customer must contact Benchfoods within the Warranty Period using one of the claim methods above. Benchfoods’ preferred claim method is email.
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The customer should provide the claim information listed in Section 5 of this Limited Warranty.
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Costs of making a warranty claim, including any approved technician contribution limits,
reimbursement process and prior approval requirements, are handled in accordance with Sections 2 and 6 of this Limited Warranty, except where Canadian federal, provincial or territorial law requires otherwise.
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To access the full warranty certificates and translations, please use the link and download the warranty certificate for your language: bit.ly/BFWC-EU